Reference

Understand Your Rights Before You Start

These terms set out what applies when you use inatoel — including account eligibility, data handling, and the conditions under which access is available where local law permits. Availability in Indonesia depends on applicable regulations in your region.

Account eligibility termsData and privacy conditionsDANA, OVO, GoPay payment scopeJurisdiction-dependent accessContact path for policy queries
inatoel Understand Your Rights Before You Start
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We take a practical approach to account security and data handling — not a generic one. Here is what each area means for your account specifically, including what we store, why, and how you can act on it.

Cookie and Session Data We use session cookies to keep you logged in across your mobile browser and desktop. No third-party advertising cookies are placed without your consent. You can manage cookie preferences in your browser settings.
Account Security Practices Your account is protected by password authentication and OTP verification on login. Any suspicious login from an unrecognised device triggers a hold until you confirm via your registered contact.
Data Retention and Deletion Transaction data tied to your DANA, OVO, or GoPay deposits is kept for the retention period required by our operating standards. You can request deletion of non-essential data by contacting support in writing.
Requesting Changes to Your Record To correct account details, update your registered e-wallet, or request a data summary, submit a written request through live chat or the account message centre with your account ID attached.
POLICY CONTACT

Reach Us on Legal or Account Queries

If you have a question about how your data is handled, want to request a copy of what we hold, or need to flag a concern about account eligibility, our support team is the right place to start. You can reach us through live chat, email, or your account's message centre — whichever fits your situation.

Team online

Live Chat

Open the chat widget from any page while logged in. Our team can pull up your account record and answer data or policy questions directly in the session.

Email Support

Send policy or data-request queries to our support email listed in your account settings. We aim to respond within the timeframe stated in our policy document.

Account Message Centre

Log in from mobile or desktop, go to your account, and use the message centre to submit a written request. Useful for players in Batam or anywhere who prefer a documented trail.

Common Legal and Policy Questions

These are the questions we get most often about our terms, data handling, and account eligibility. If yours is not here, reach out through live chat or the message centre.

These terms apply to anyone who opens an account on inatoel. Access depends on local law and is only available where regulations in your region permit online gaming activity.

Transaction references from DANA, OVO, and GoPay are stored against your account for verification only. They are not shared with third parties beyond what payment processing requires.

Yes. Submit a written request through live chat or the account message centre with your account ID. We will respond within the timeframe set out in our data policy.

We notify you via the contact details on your account before any material change takes effect. Continued use after the effective date counts as acceptance of the updated terms.

Contact support in writing through the message centre or live chat. We will remove non-essential data and confirm what must be retained under our operating standards.

Access depends on local law and eligible regions. If you are in a region where online gaming is restricted, these terms do not extend access rights to you regardless of account status.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.