Reference

How inatoel Handles Your Personal Data

This policy explains exactly what information we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access dataClear data retention terms

Explore Lobby Read FAQ

Explore What Information We Hold on Your Account

inatoel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, email address, and contact number. When you deposit or withdraw using DANA, OVO, or GoPay, we record transaction references and wallet identifiers to process your request and verify

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your account. We do not store full e-wallet credentials or PINs at any point. We also collect device and session data — the browser or app you use, your connection type, and pages you visit within the platform — to keep your session stable across mobile
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and desktop. Cookies help us remember your preferences and login state, so returning to the lobby on your phone picks up where you left off. We may share data with payment processors like DANA, OVO, or GoPay strictly to complete your transaction. We do not sell
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your personal data to third parties. All data handling is subject to applicable law and the eligible regions where our service operates. If you have concerns about what we hold, you can contact our support channel at any time to request a summary or correction of
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your records.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to review, update, or remove your personal data, our support team handles privacy requests directly. Send your request through live chat or email and we'll confirm receipt and act within the timeframe required by applicable law. For account-specific queries — including wallet data linked to DANA, OVO, or GoPay — include your registered email so we can locate your record quickly.

Team online

Live Chat

Open the chat icon from any page in the platform. Describe your privacy request and our team will log it and respond directly.

Email Support

Send a written privacy request to our support email. Include your account email and the specific data you want to access or remove.

Account Settings

Some data updates — like your contact number or linked wallet — can be changed directly inside your account settings without contacting support.

HOW WE PROTECT YOU

Browse Our Data Security and Retention Practices

We apply encryption to data in transit and at rest, so information exchanged between your device and our platform stays protected. Session tokens expire automatically after inactivity, which matters especially if you switch between your phone and a shared device. We keep transaction records for as long as required by applicable law, after which inactive account data is deleted from live systems. You can ask us what we hold and request corrections at any time.

Encryption in Transit

Data moving between your device and our servers — including wallet transaction references for DANA, OVO, and GoPay — is encrypted end-to-end so it cannot be intercepted.

Cookie Controls

We use session cookies to maintain your login state and preference cookies to remember your settings. You can adjust cookie preferences through your browser at any time.

Data Retention Limits

Account and transaction data is kept only as long as legally required. Once that period ends, inactive records are removed from our active systems.

Access and Correction Rights

You can request a copy of the data we hold on your account, ask us to correct inaccuracies, or request deletion — subject to any legal retention obligations that apply.

Switch Through Common Privacy Questions

These are the questions we hear most often about how your data is handled on inatoel. If yours isn't covered here, reach out via live chat and we'll give you a direct answer.

We collect your name, email, contact number, and device session data. When you use DANA, OVO, or GoPay, we also record transaction references to verify and process your payment.

We share data only with payment processors — DANA, OVO, GoPay — to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties.

We retain account and transaction data for as long as required under applicable law. After that period, inactive data is removed from our live systems. Contact us if you want details specific to your account.

Yes. Send a request via live chat or our support email, including your registered email address. We'll locate your record and provide a summary within the timeframe the law requires.

Some details — like your contact number or linked e-wallet — can be updated inside account settings. For other changes, contact our support team and we'll process the correction directly.

We use session cookies to keep you logged in and preference cookies to remember your settings across devices. You can manage or disable cookies through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoInatoel Banking

How inatoel Handles Your Personal Data

Contact Us About Your Privacy Rights

Live Chat

Email Support

Account Settings

Browse Our Data Security and Retention Practices

Switch Through Common Privacy Questions

01 What personal data does inatoel collect when I open an account?

02 Does inatoel share my data with third parties?

03 How long does inatoel keep my account data?

04 Can I request a copy of the data inatoel holds on me?

05 How do I update or correct my personal information?

06 How does inatoel use cookies and can I turn them off?

Privacy Policy

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